AFP Desk

AFP Desk — Subscription Policy

Effective September 8, 2026

This policy governs pricing, billing, cancellation and refunds. It is part of the Terms of Use and Service, and on billing questions it controls.

1. Plans and pricing

All prices are in US dollars. Dispatch Pro+ already includes Dispatch Pro and Safety Pro — it cannot be combined with either.

2. Free trials

Schedule Pro and Self Dispatch Pro include a 14-day free trial. A payment method is required up front. Unless you cancel before the trial ends, the trial converts automatically to a paid subscription and your payment method is charged. One trial per company.

3. How Schedule Pro Flex is counted

A billable load is one load record, priced at $1. Loads are counted as follows:

• Two days after a load's scheduled date, that day's loads are locked and a billing record is written for each one. Locked days are final and do not change afterward — edits, deletions or status changes made after locking do not alter what was billed.
• Every load that ran is billable.
• Canceled loads are free only within a daily allowance: one free cancellation for every 10 loads scheduled on that calendar day, up to a maximum of 5 free cancellations per day. Cancellations beyond that allowance are billed at $1 each.
• Drivers, trucks, users and schedule assignments are never billed. Only loads are.

You can review your locked billing history, day by day, in your workspace at any time.

4. How hourly managed dispatch bills

Dispatch Pro, Safety Pro and Dispatch Pro+ bill weekly, at the hourly rate multiplied by the hours per night you select at checkout (between 6 and 14). You are billed for the coverage you reserve, whether or not you use all of it. To change your hours per night, contact contact@afpdesk.com; changes take effect at the start of the next weekly billing period.

5. Billing, authorization and taxes

Subscriptions bill in advance on a recurring weekly cycle through Stripe. AFP Desk never sees or stores your card number.

By subscribing you authorize recurring charges to your payment method — including trial conversions and any applicable taxes — until you cancel. You are responsible for all sales, use and similar taxes, which may be added at checkout. Prices are exclusive of tax unless stated.

Keep your payment method current. You are responsible for charges incurred under your account.

6. Cancellation

You may cancel at any time from the billing portal in your workspace, or by emailing contact@afpdesk.com.

• Schedule Pro and Self Dispatch Pro: cancellation takes effect at the end of your current billing week. You keep access until then.
• Dispatch Pro, Safety Pro and Dispatch Pro+: these require 7 days' written notice. Cancellation takes effect at the end of the billing week that falls at least 7 days after we receive your notice. We staff and schedule dispatch personnel against your reserved hours in advance, which is why notice is required.

Cancellation stops future billing. It does not reverse charges already made.

7. Refunds

All fees are non-refundable. This includes partial weeks, unused hours, unused loads, and periods during which you did not use the Services. We do not provide credits or refunds for cancellations made mid-cycle, and locked Flex billing days are final.

We may issue a refund or credit at our sole discretion — for example, for a confirmed billing error on our side. Doing so once does not obligate us to do it again. Nothing here limits a refund we are required to give by law.

Do not initiate a chargeback before contacting us. Email contact@afpdesk.com and we will review any charge you believe is wrong. A chargeback filed without contacting us first may result in immediate suspension.

8. Failed payments and suspension

If a charge fails we will retry and notify the account's billing contact. If the balance is unresolved after 7 days, we may place your workspace in a read-only or blocked state, and we may stop delivering managed dispatch and monitoring. Access is restored once the balance is paid. Alerts and dispatch coverage do not run while an account is suspended for non-payment.

If an account remains unpaid for 30 days we may cancel it. A canceled workspace enters the 30-day recovery window described in the Terms of Service, after which its data is permanently deleted.

9. Price changes

We may change prices. We will give at least 30 days' notice by email or in-app before a change applies to an existing subscription, and the change takes effect at the start of a billing period. If you do not accept a price change, cancel before it takes effect — continuing to use the Services after that is acceptance.

10. Promotions and discounts

Promotional pricing, coupons and discounts apply only as described at the time of the offer, for the stated period, and cannot be combined unless we say so. We may end or modify a promotion for future subscriptions at any time.

11. Accounts billed through a Provider

If your account is serviced by an authorized AFP Desk Provider (reseller), your fees, invoicing and cancellation terms are set by your agreement with that Provider, not by this policy. Contact your Provider for billing questions.

12. Contact

contact@afpdesk.com